
Privacy Policy
Information on the processing of your personal data
1. Data protection at a glance
General notes
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified.
2. Responsible body
Responsible for data processing on this website is:
Joana Ergobalance
Ioana Daniela Goraj
Am Watt 6
76877 Offenbach an der Queich
Phone: +49 6348 3267690
Email: kontakt@joana-ergobalance.de
The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.
3. Data collection on this website
Who is responsible for data collection?
Data processing on this website is carried out by the website operator. You can find their contact details in the section "Responsible body" in this privacy policy.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This may, for example, be data that you enter in a contact form.
Other data is collected automatically or with your consent when you visit the website by our IT systems. These are mainly technical data (e.g. internet browser, operating system or time of the page view).
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior or to contact you, when you make an appointment request.
4. Your rights
You have the right at any time to:
- Receive information about your stored personal data and their processing (Art. 15 GDPR)
- Request correction of incorrect personal data (Art. 16 GDPR)
- Request deletion of your stored personal data (Art. 17 GDPR)
- Request restriction of processing of your personal data (Art. 18 GDPR)
- Object to the processing of your personal data (Art. 21 GDPR)
- Request data portability (Art. 20 GDPR)
- Lodge a complaint with a supervisory authority (Art. 77 GDPR)
The competent supervisory authority for data protection issues is the State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate (LfDI RLP)
5. Hosting and Server Log Files
Hosting
This website is hosted by an external service provider (hoster). The personal data, collected on this website are stored on the hoster's servers.
The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 Para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 Para. 1 lit. f GDPR).
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources. The collection of this data is based on Art. 6 Para. 1 lit. f GDPR.
6. Contact form and e-mail contact
If you send us inquiries via the contact form or e-mail, your details from the inquiry form including the contact details you provided there will be stored by us for the purpose of processing the inquiry and in case of follow-up questions.
The processing of this data takes place on the basis of Art. 6 Para. 1 lit. b GDPR, provided that your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR).
The following data is collected:
- Name
- Email address
- Phone number (optional)
- Message content
- Time of the request
The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Mandatory statutory provisions – in particular retention periods – remain unaffected.
Spam protection: Cloudflare Turnstile
To protect the contact form against abusive automated requests (spam), we use the Cloudflare Turnstile service. The provider is Cloudflare Germany GmbH, Rosental 7, 80331 Munich, Germany, a company of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA.
Turnstile checks in the background whether the input was made by a human. For this purpose, your IP address and technical characteristics of your browser and device may be processed and transmitted to Cloudflare. Processing is based on our legitimate interest in protecting our contact form against abuse (Art. 6 (1) (f) GDPR). Any transfer to the USA takes place on the basis of the EU-US Data Privacy Framework, under which Cloudflare is certified.
Further information can be found in Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
7. SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as inquiries that you send to us as the site operator, this site uses SSL or TLS encryption.
You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
8. Cookies
Our websites use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device.
Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or your web browser automatically deletes them.
The legal basis for the use of technically necessary cookies is Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in the functionality of our website.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser.
Web analytics: Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics is only used if you have given your consent via the cookie banner. The legal basis is your consent (Art. 6 (1) (a) GDPR, Sec. 25 (1) German TDDDG). Without consent, no connection to Google is established and no analytics cookies are set.
With your consent, Google Analytics processes pseudonymized usage data (e.g. pages visited, time on site, approximate location, browser and device information) to help us evaluate how the website is used. Google Analytics 4 does not store IP addresses; they are only processed in truncated form. A transfer of data to servers of Google LLC in the USA cannot be ruled out; it takes place on the basis of the EU-US Data Privacy Framework, under which Google is certified.
In addition, we use Google Ads to measure whether a visit coming from one of our ads led to an appointment request via the contact form or to a click on our phone number (conversion measurement). This also happens only after your consent and on the same legal basis. No names or message contents are transmitted - only the information that such an action took place. The "enhanced conversions" feature, which would transmit e-mail addresses to Google, is deliberately disabled.
You can revoke your consent at any time with effect for the future by clicking "Cookie settings" in the page footer and choosing "Decline". Further information can be found in Google's privacy policy: https://policies.google.com/privacy
9. Storage duration
Unless a more specific storage period has been specified within this data protection declaration, your personal data will remain with us until the purpose for data processing no longer applies.
If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, provided that we have no other legally permissible reasons for the storage of your personal data (e.g. tax or commercial retention periods).
10. Special notes for health data
As an occupational therapist, we process special categories of personal data in accordance with Art. 9 GDPR, in particular health data, as part of the treatment.
The processing of this data takes place exclusively for the implementation of occupational therapy treatment and is subject to medical confidentiality and professional regulations.
The legal basis for the processing of health data is Art. 9 Para. 2 lit. h GDPR in conjunction with § 22 Para. 1 No. 1 lit. b BDSG (healthcare, diagnostics, treatment).
Important:
Please do not transmit any health data via the contact form or via unencrypted e-mail. For the transmission of sensitive information, please contact us by phone.
11. Changes to the privacy policy
We reserve the right to adapt this data protection declaration so that it always complies with the current legal requirements or to implement changes to our services in the data protection declaration.
The new data protection declaration will then apply to your next visit.
Status of this privacy policy: 11/08/2026
